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How long does the redemption process take?

Jade Lowe
Updated 2 years ago

We aim to have the cash redemptions (I.e. bank transfers) happen on the first business day of the week. This is normally Monday but if there is a public holiday it will be the next business day. It is then up to your bank to clear the funds; this is normally done within one business day.

Our terms and conditions say up to 30 days but we want to do better by our member than the other providers so we aim for weekly.


  • There is a grace period of 1 day for members to respond with correct bank details if they have entered them incorrectly. This means that only redemptions submitted before Sunday (Sydney time) will be included in the bank run.
  • e-Gift redemptions are processed as soon as you verify the redemption
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