FAQs

What are the profile questions for, and where do I find them
The profile questions help us to select members for relevant surveys. If a survey requires parents of children under 15, we will first select from the membe...
Thu, 23 Apr, 2020 at 1:33 PM
How many surveys can I expect to get
There are many variables involved in selection so there are no guarantees to how many surveys each member will receive. We are looking to deliver as many...
Thu, 23 Apr, 2020 at 1:39 PM
How do online surveys work...(just the basics)
Online surveys are one method of data collection for research. Every project has its own requirements so not everyone will be selected to attempt every ...
Thu, 23 Apr, 2020 at 1:40 PM
I've referred people but my account balance hasn't gone up
You can check your Incentive history by logging into the website and clicking on Incentive History. Your referred people will be listed there. If the...
Thu, 23 Apr, 2020 at 1:48 PM
Why aren't I getting any surveys
In general surveys are released Monday to Friday. Surveys have: Specific requirements “Males 25-45 Sydney/Melbourne/Brisbane/Adelaide/Perth” To...
Tue, 16 Jul, 2019 at 2:50 PM
I did a survey through till the end and it has not been recorded as "Completed" in my history
Usually, the reason for this is that technology failed. It is likely that something went wrong on the survey tool side and the status of the survey w...
Thu, 23 Apr, 2020 at 1:51 PM
I did a survey and it redirected me back to Octopus immediately
This is most often the case of digital finger printing; the client will often have this enabled as part of their survey tool. This service is intended t...
Thu, 23 Apr, 2020 at 1:54 PM
How long does the redemption process take
We aim to have the cash redemptions (I.e. bank transfers) happen on the first business day of the week. This is normally Monday but if there is a public ...
Tue, 4 Aug, 2020 at 3:12 PM
Are my bank details safe... Do you offer PayPal
Redeeming is done through the website only; there is a redemption section where a transfer to the chosen bank account can be created. Having bank detail...
Thu, 23 Apr, 2020 at 2:02 PM
How the referral process works
The way it works is simple, we will give you $1 per friend that registers (using your referral link), then give you a further $1 for each of the first 19 su...
Thu, 23 Apr, 2020 at 2:05 PM