FAQs

I've just joined, when will I get a survey
As a general rule, we mostly send new survey invitations and reminders from Monday thru Friday. Reminders are also sent after hours and on weekends. ...
Thu, 23 Apr, 2020 at 11:21 AM
How can I get more surveys
The key is to attempt as many of our surveys as you have time for, and get in early too. As our members will attest "Our surveys pay more than any o...
Thu, 23 Apr, 2020 at 11:27 AM
Are surveys a waste of time
It would be a total waste of time IF you didn't get paid for it. And in the past there have been some shonky providers, there are still some now. I...
Thu, 23 Apr, 2020 at 11:39 AM
Help, I keep screening out / quota failing / duplicated
We definitely want you to qualify for and complete all the surveys that you are invited to, but realistically that isn't going to happen as no-one can ...
Tue, 14 Apr, 2020 at 10:24 PM
Help, I completed the survey but it's not marked as completed
When this happens we have to go back to the client to find out what survey status they have on their end. We don't write the actual surveys, this part ...
Thu, 23 Apr, 2020 at 11:50 AM
Does being under 18 make a difference
We've started getting more surveys for under 18's; traditionally under 18's don't get many surveys as other target groups - as a larg...
Thu, 23 Apr, 2020 at 1:14 PM
What is a relevantid error
There are a few possibilities when the relevantId message is displayed: The survey has been attempted via a different survey supplier The survey has dete...
Thu, 23 Apr, 2020 at 1:22 PM
What is a paused survey?
If a survey is paused you won't be able to access it and don't worry it's nothing that you have done .   We (Octopus Staff) have to pause s...
Thu, 23 Apr, 2020 at 2:15 PM
Are incentives taxable
Legally, all income needs to be declared with the tax man. With Octopus Group, there is a potential to receive significant incentives, so as part of our...
Thu, 23 Apr, 2020 at 1:26 PM
Why did I get a Membership policy reminder
If you receive this email it will have been in response to feedback from our client, informing that the survey information given cannot be used in the re...
Thu, 23 Apr, 2020 at 1:31 PM