We aim to have redemptions happen on the first business day of the week. This is normally Monday but if there is a public holiday it will be the next business day. Expect to see the deposit the following day after that.

In more detail: 

- Redemptions are normally processed on Mondays

- Only redemptions submitted before Sunday will be included in the Monday processing run. Those submitted on Sunday and Monday go into the following week.

- Due to the volume of redemptions processed every week, batch payments are used, this means most payments are cleared the following day. I.e. After lunch on Tuesdays (usually)

Note: Our terms and conditions say up to 30 days but we want to do better by our member than the other providers so we aim for weekly.