Please understand that we have over 125,000 members and growing all the time so we appreciate your patience and we'd really really appreciate it if you search our support portal for the self help answers as a starting point, and can be found here > https://support.octopusgroup.com.au


The best way to actually contact support is by creating a new support ticket, this can be done here > https://support.octopusgroup.com.au/support/tickets/new


We also answer Facebook messages for general (non-account specific) enquiries and direct email, however these are reviewed after the support tickets.


We also have limited phone support (+61 432 174 735) and will answer if available.