Firstly, have your bank details available.
- Login into the website.
- Go to the Redemptions page - Redemption submission will only be available if you have more than $20 in your Octopus account.
- Choose/Expand the Gimme Cash heading to show the redemption options.
- Enter the amount you wish to transfer to your bank account, your bank account details (BSB & account number) and press the "Send Verification Code" button.
Important: If you are on a mobile device and you don't see the redemption options, scroll to the top of the page and close the menu by touching the word menu.
If all is successfully validated, you will be sent an SMS to your registered mobile number. The SMS will contain a 6 digit key that you are required to enter into the redemption request to finalise the transaction.
A confirmation email will be sent to your registered email address, please check the email for your submitted bank details and contact support if they are incorrect.
This may sound long winded but the process is actually very quick.The SMS confirmation process protects your account from any un-authorised activity.
Only 2 attempts per day will be processed. If you have issues it is best to create a support ticket
Bank runs are processed on Mondays and only requests submitted before Sunday will be processed. This provides a 24 hour grace period for members to get in-touch with support if necessary.
Our terms state that bank transfers can take up to 30 days, however, practically we aim for weekly.