Support Knowledge base

There are 2 main ways to reset your password.

1. From the login page click "Forgot password" - https://my.octopusgroup.com.au/forgot

• You will be requested to enter your mobile number; this is the mobile number that you registered with. From there you will be sent an email that contains a link for resetting your password. 
  • The reset link has an expiry of 10 minutes, if you take too long you'll need to start the process from the "Forgot password" link.
• If the link is not clickable, please copy the link and paste it into a new internet browser window.

2. You can reset your password from your account

1. Go to the My Details section:
2. Profile tab (for those on computers) and go to My Details section
   1. More option (for those on mobile/tablets devices) then Details
3. Click on the Change option next to your Password 
4. Type in your old and new passwords and click Save

Note: If the page doesn't send you the email then you will need to refresh the reset page or clear your cache ( see https://newsupport.octopusgroup.com.au/articles/216511 ) and try again.